At Vitabia, we aim to deliver your orders as quickly and efficiently as possible across the UK.
✔ UK Mainland Delivery:
We offer Free Standard Delivery on all orders over £20, which takes approximately 3–5 working days. For orders under £20, Standard Shipping is available for £3.35. If you need your order sooner, you can upgrade to Express Shipping, which takes 1–2 working days and costs £9.50. You can choose this option during checkout.
✔ Scottish Highlands & UK Islands
(These include the Isle of Man, Isle of Wight, and Channel Islands)
Orders over £20 qualify for Free Standard Shipping, delivered within 3–5 working days. For orders under £20, a £3.35 shipping fee applies.
✔ Northern Ireland:
Similar to other UK regions, orders over £20 are eligible for Free Standard Shipping, while orders under £20 will incur a £3.35 delivery charge. All deliveries are estimated to arrive within 3–5 working days.
Return Policy
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return:
- The item must be unused, in original condition, with tags and in its original packaging.
- Consumable products (e.g., pet supplements) must be unopened due to safety and hygiene reasons.
- You must have a receipt or proof of purchase.
How to Initiate a Return
1. Contact Us:
Email us at orders.biacreations@gmail.com with your order number, item name and reason for return.
2. Prepare the Package:
Pack the product in its original packaging along with any instructions, labels or product tags. Include your name, order number and contact details.
3. Send your return to:
📌 10 Raymond Avenue, Chadderton, Oldham, United Kingdom
We recommend using a trackable
shipping service.
Return shipping costs are the buyer’s responsibility, unless the item is damaged or faulty.
